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Actionable Task in each Email

June 21, 2019CRM , Customer Service , MSDyn365

We strongly believe that almost every email received contains vital information or conveys a message prompting us to take actions or perform a task. In very few cases (like an automated birthday greeting or anniversary wishes), the email is purely informational and doesn’t result in an actionable task. In a business context, after reading an …

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Smart Communications to Customers

October 30, 2017CRM , Customer Service , MSDyn365

This blog post highlights how businesses could communicate with its customers smartly. Two real-life incidents shared below, shows the importance of optimizing the volume of letters/phone calls triggered by businesses, reduce cost and avoid waste. Multiple letters An insurance company had to communicate to its customers about a merger with another entity. A scanned copy of …

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